Reservation and payment policy

Deposit
To confirm a reservation, you will need to make a deposit equivalent of one night’s room rate. If you are paying your deposit by credit card, the deposit amount will be charged to your credit account. The balance is due on arrival, except for special events the balance is due 60 days before the event. Special events include major conventions, Mardi Gras, Jazz Fest, Sugar Bowl, New Year's, Essence Festival, Super Bowl, Final Four, University Events and large group bookings. There are no refunds for early check outs or changes in arrival.

Cancellations
Cancellations must be made 30 days (60 days for special events) prior to arrival or you will forfeit your deposit and the room balance will be charged to you, unless we are able to rebook the room(s). There are no refunds for "no-shows" or changes in arrival/departure, unless we can rebook the room(s). If we can rebook your room(s), your deposit will be credited to you less a $20.00 handling fee. A $20 handling fee will be charged to all cancellations made within 30 days of booking.

Payments
If your payment is returned for insufficient funds, you will be required to pay all bank fees and any collection and/or legal fees required to collect the full amount.

Check In
Rooms are guaranteed to be ready for check-in no later than 3:00 p.m.

Check Out
Check out is 12:00 p.m. Special arrangements can be made to store luggage, or for a late check out if possible.